Privacy Policy
Information Collection - Privacy Policy
1.1. Information Provided by You:
1.1.1. We may collect and process data that you provide to us, including:
- Information filled in forms on our site, such as during registration, newsletter subscription, or when contacting us.
- Data shared during purchases or through social media functions.
- Details submitted for competitions or promotions.
- Information reported when encountering issues with our site or app.
- Data provided when accessing Wi-Fi services in our stores.
- Responses to surveys or opinions about our services and products.
- Contact details (phone number, email address).
- Personal details (name, age, address).
- Transaction details on our site/app, including intended delivery address and financial information.
- 2.2. Information Collected Automatically:
2.2.1. Technical information automatically collected during your site visits, log-ins, or purchases includes:
- Internet Protocol (IP) address.
- Login information.
- Device details (type, unique identifier, mobile network information).
- Browser information (type, version).
- Time zone setting.
- URL clickstream, viewed/searched products, page interactions.
- Information stored on your device, with consent, such as contact details or location.
- 2.2.2. We utilize Hotjar to enhance user understanding, which collects data on user behavior and device information. For further details, refer to Hotjar’s privacy policy.
Cookies
3.1. How We Use Cookies:
We use cookies to:
- Personalize site features for you.
- Enhance browsing convenience.
- Improve site functionality.
- Review product popularity.
- Estimate audience size and usage patterns.
- Provide faster service.
- Identify device(s) used to access our site/app.
3.2. Types of Cookies:
- Cookies may persist on your device between visits and can be provided by us or third-party service providers.
3.3. Cookie Management:
- You can configure your browser to accept or reject cookies, but note that blocking cookies may affect site/app usability.
Uses of Your Information
4.1. Information Provided by You:
- We use information provided by you to:
- Complete payment details.
- Fulfill contractual obligations.
- Personalize product presentations.
- Provide information about similar goods/services.
- Confirm eligibility for age-restricted products.
- Verify credit/debit card validity.
- Review product and advertisement popularity.
- Notify about changes to our service.
4.2. Information Collected About You:
- We use collected information to:
- Administer and improve our site.
- Enable participation in interactive features.
- Make suggestions about goods or services.
4.3. Combined Information:
We may combine data from different sources for the above purposes.
Storage and Processing
Data is stored on secure servers within the European Economic Area (EEA). Some information may be processed by staff outside the EEA working for us or our suppliers.
Retaining Personal Information
Personal information is retained for necessary periods, complying with legal obligations and supporting ongoing business purposes.
Security Standards
We adhere to payment card industry data security standards. While we implement security measures, data transmission over the internet carries inherent risks.
Disclosure of Your Information
5.1. Personal Information:
- We may disclose personal information:
- In business sale or acquisition scenarios.
- Under legal obligations.
- To protect rights, property, or safety.
5.2. Anonymized and Aggregated Information:
We may share anonymized or aggregated data with advertisers and analytics providers.
Your Rights
Under the Data Protection Act, you have various rights, including access, rectification, erasure, and objection. Contact us to exercise these rights.
Third-Party Sites
Our site may contain links to third-party websites with their own privacy policies. We aren't responsible for these policies.
Law and Jurisdiction
This policy is governed by English law. Legal proceedings can be initiated in English, Scottish, or Northern Irish courts.
Complaints
If you have privacy concerns, contact us. If unsatisfied, you can contact the UK Information Commissioner’s Office.
